Return Policy
We want to ensure that you’re fully satisfied with every purchase. If for any reason you’re not happy with your order, please take a look at our detailed return policy below. We aim to make the return process as smooth and straightforward as possible.
Returns & Exchanges:
- Eligibility for Returns: You can request a return within 15 days of receiving your order. However, please note that items must be unused, unopened, and in their original condition and packaging to be eligible for a return.
- How to Request a Return: To initiate a return, simply contact us at [support@tech-savvy-deals.net] within 15 days of receiving your product. Please include your order number and the reason for your return. Our team will get in touch with you promptly with the next steps.
- If you are simply not satisfied with your purchase (e.g., you changed your mind), you will be responsible for the return shipping fees.
- If the item is damaged, defective, or not as described, we will cover the return shipping fees.
Defective, Damaged, or Incorrect Items:
- Damaged or Defective Items: If your item is damaged, defective, or you received the wrong product, please contact us immediately within 7 days of receiving your order. We will resolve the issue by either sending a replacement or offering a full/partial refund, including return shipping costs.
- Items Not as Described: If the product you received does not match the description (e.g., size, color, features), please contact us within 7 days. We will arrange a return and provide you with a refund or a replacement at no extra cost or a slight cost depending on the product.
Return Process:
- Initiate a Return: Contact our customer service team within 15 days of receiving your order. Provide your order number, photos of the item (if applicable), and a description of the issue (e.g., damaged, defective, or dissatisfaction with the product).
- Return Merchandise Authorization (RMA): Once we receive your return request, we will provide you with a Return Merchandise Authorization (RMA) and return shipping instructions.
- Return the Item: Follow the provided instructions and return the item in its original packaging and unused condition. We recommend using a trackable shipping service to return your item, as we are not responsible for items that get lost in transit. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Refund/Replacement: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. Once confirmed, we will issue your refund to your original payment method, or send a replacement item (if requested and available).
Non-Returnable Items:
- Personalized or Custom Orders: Products that are customized or personalized for your order are non-returnable, unless defective or damaged.
- Opened or Used Items: We cannot accept returns for items that have been used or opened, unless they are defective, damaged, or significantly different from what was described.
- Certain Health and Hygiene Products: Due to health and hygiene regulations, certain items like personal care products, underwear, or beauty items may not be eligible for return.
Return Shipping:
- For Defective or Incorrect Items: If your item is defective, damaged, or not as described, we will provide you with the next steps needed.
- For Change of Mind or Unwanted Products: If you simply no longer want the item, or it does not meet your expectations, you will be responsible for covering the return shipping fees.
- Shipping Recommendations: We strongly recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your returned item without tracking.
Refunds:
- Processing Your Refund: Once your returned item has been received and inspected, we will notify you via email. Your refund will be processed within 5–10 business days and credited to your original payment method.
- Partial Refunds: In some cases, partial refunds may be issued if the returned item is not in its original condition, is damaged, or parts are missing.
Important Notes:
- If you experience any issues with your order, please contact us directly before leaving negative feedback. We are committed to providing excellent customer service and will work with you to resolve any concerns quickly.
- In cases of dispute, we follow the guidelines set by Tech Savvy’s Buyer Protection program to ensure fair treatment and resolution.
For Further Assistance: If you have any questions regarding your return or need additional help, please do not hesitate to reach out to our customer service team at [support@tech-savvy-deals.net]. We are always here to assist you and ensure your satisfaction.
